Privacy Policy
Last updated: January 2026
Malacca Colonial Heritage Hotels ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website.
Information We Collect
We may collect information about you in various ways, including:
Information You Provide
- Contact information (name, email address) when you submit our contact form
- Any additional information you choose to include in messages to us
Automatically Collected Information
- Browser type and version
- Operating system
- Pages visited and time spent on our website
- Referring website addresses
- IP address (anonymized where possible)
Use of Cookies
Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device that help us:
- Remember your preferences (such as cookie consent choices)
- Understand how visitors interact with our website
- Improve our website based on usage patterns
Types of Cookies We Use
Essential Cookies: Necessary for the website to function properly. These cannot be disabled.
Preference Cookies: Remember your choices, such as your cookie consent decision, to provide a personalized experience.
Analytics Cookies: Help us understand how visitors use our website. This data is aggregated and anonymized.
Managing Cookies
You can control cookies through your browser settings. Most browsers allow you to:
- View what cookies are stored on your device
- Delete individual or all cookies
- Block cookies from specific or all websites
- Block third-party cookies
Please note that disabling cookies may affect the functionality of our website.
How We Use Your Information
We use the information we collect to:
- Respond to your inquiries and provide customer support
- Improve our website content and user experience
- Analyze website usage patterns to optimize performance
- Comply with legal obligations
Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
- Service Providers: With trusted third parties who assist in operating our website, subject to confidentiality agreements
- Legal Requirements: When required by law or to protect our rights and safety
- Business Transfers: In connection with any merger, sale, or acquisition
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is completely secure, and we cannot guarantee absolute security.
Third-Party Links
Our website contains links to external websites, including official tourism resources and hotel booking platforms. We are not responsible for the privacy practices of these third-party sites. We encourage you to review their privacy policies before providing any personal information.
Your Rights
Depending on your location, you may have the following rights regarding your personal information:
- Access to your personal data
- Correction of inaccurate information
- Deletion of your personal data
- Objection to processing of your data
- Data portability
To exercise these rights, please contact us using the information provided below.
Children's Privacy
Our website is not intended for children under 16 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will post the updated policy on this page with a revised "Last updated" date. We encourage you to review this policy regularly.
Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
Email: info@malacca-heritage-hotels.com
For general inquiries about our website or heritage hotels in Malacca, please visit our Contact Page.